How it works

Agents do the heavy lifting. Supervision keeps it safe.

Adaptisoft pairs a library of task-specific AI agents with an engineer in the loop and a strict, risk-tiered approval model — so you get the leverage of automation without handing your production system to a black box.

The agent library

Four agents, one accountable engineer

Support agent

Assist

Answers, live reads, and clean escalation — in Teams.

Handles the day-to-day “how do I…?” and “why is this…?” questions your users ask in Teams, with security-trimmed live reads from D365. Anything it can't safely answer is escalated to a supervisor with full context.

Documentation agent

Assure

Your configuration, always written down.

Turns how your system actually works into living documentation and SOPs — so knowledge stops living only in one person's head.

Lifecycle & patch agent

Assure

Stay current and safe, without the fire drills.

Tracks Microsoft's release waves and updates, flags what matters for you, and manages the patch lifecycle so your system never drifts dangerously out of date.

Implementation agent

Evolve

Small changes, shipped safely.

Delivers new fields, flows, and features against a capped monthly allowance — staged, sandbox-tested, and rolled out only after supervisor and client sign-off.

Approvals

Risk-tiered engineer-in-the-loop

The higher the risk, the more the engineer stays in control. Nothing that can change your production system happens without an engineer signing off.

Answer & read

Autonomous

Answering questions and security-trimmed live reads run without an engineer in the path.

Document

Autonomous draft

Documentation and SOPs are generated automatically, then reviewed before they're treated as canonical.

Write to production

Supervised approval

Any change that writes to your live system waits for explicit supervisor approval.

Implementation

Staged + signed off

New features are built in a sandbox, staged, and rolled out only after supervisor and client sign-off, with rollback ready.

The knowledge flywheel

Every escalation a supervisor resolves becomes new curated knowledge the support agent can use next time. Deflection climbs, questions get answered faster, and the time it takes to run your system keeps falling — without cutting corners.

Your tenant, your data

Agents run inside your Microsoft 365 tenant with access security-trimmed to each user's existing Dynamics 365 roles. Only operational metadata — ticket references, SLA timers, approvals, health — flows to our central operations layer. Your business data never centralizes with ours.

See it working in your own tenant.

A short, read-only pilot. No data leaves your walls.

Book a pilot